Refund Policy

At Vision Physiotherapy, we aim to maintain a transparent, fair, and patient-friendly payment and refund process.

Many patients choose to make advance package payments for their treatment, such as BDT 50,000, BDT 100,000, or more. If a patient decides to discontinue treatment and requests a refund for unused sessions, the following policy will apply.

Refund Policy

For example, if a patient makes an advance payment of BDT 100,000 for 20 treatment sessions and has already completed 10 sessions, while choosing not to continue with the remaining 10 sessions:

  • The applicable charges for all treatments or sessions already received will be calculated based on the relevant treatment/package rates.
  • The amount corresponding to the unused treatment sessions will be eligible for a refund.
  • Patients will not be subjected to unnecessary inconvenience, pressure, or unreasonable delays when requesting a refund.
  • Before processing a refund, our team may respectfully ask why the patient has decided to discontinue treatment. This is solely to understand the patient’s experience and improve our services. It is not intended to prevent or discourage a legitimate refund request.
  • The refund details must be properly recorded in our Patient Management System/Patient Notes, including:
  • Refund Amount
  • Number of Used Sessions
  • Number of Remaining/Unused Sessions
  • Reason for Refund

Important Information

Fees for treatments or sessions that have already been provided are generally non-refundable.

If a patient experiences increased pain, does not experience the expected improvement, or is dissatisfied with the treatment outcome, the fee for treatment that has already been provided will generally not be refundable.

However, patient care remains our priority. In such circumstances, our Clinical Team will review the patient’s condition and, where appropriate, provide a reassessment and an alternative treatment plan.

If clinically appropriate, the Clinical Team may also recommend complimentary recovery or follow-up sessions to support the patient’s recovery.

Our Core Refund Principle

Treatment Taken = Non-Refundable

Treatment Not Taken / Unused Advance Payment = Refundable

Our goal is to ensure that every refund is handled with transparency, fairness, respect, and efficiency.

We believe that refund requests should not become a source of conflict between patients and our team. Instead, we aim to provide a clear calculation of used and unused treatment services, treat every patient with respect, and learn from patient feedback to continuously improve the quality of our services.

Vision Physiotherapy is committed to maintaining a patient-focused approach throughout the treatment and refund process.

Refund Policy

At Vision Physiotherapy, we aim to maintain a transparent, fair, and patient-friendly payment and refund process.

Many patients choose to make advance package payments for their treatment, such as BDT 50,000, BDT 100,000, or more. If a patient decides to discontinue treatment and requests a refund for unused sessions, the following policy will apply.

Refund Policy

For example, if a patient makes an advance payment of BDT 100,000 for 20 treatment sessions and has already completed 10 sessions, while choosing not to continue with the remaining 10 sessions:

  • The applicable charges for all treatments or sessions already received will be calculated based on the relevant treatment/package rates.
  • The amount corresponding to the unused treatment sessions will be eligible for a refund.
  • Patients will not be subjected to unnecessary inconvenience, pressure, or unreasonable delays when requesting a refund.
  • Before processing a refund, our team may respectfully ask why the patient has decided to discontinue treatment. This is solely to understand the patient’s experience and improve our services. It is not intended to prevent or discourage a legitimate refund request.
  • The refund details must be properly recorded in our Patient Management System/Patient Notes, including:
  • Refund Amount
  • Number of Used Sessions
  • Number of Remaining/Unused Sessions
  • Reason for Refund

Important Information

Fees for treatments or sessions that have already been provided are generally non-refundable.

If a patient experiences increased pain, does not experience the expected improvement, or is dissatisfied with the treatment outcome, the fee for treatment that has already been provided will generally not be refundable.

However, patient care remains our priority. In such circumstances, our Clinical Team will review the patient’s condition and, where appropriate, provide a reassessment and an alternative treatment plan.

If clinically appropriate, the Clinical Team may also recommend complimentary recovery or follow-up sessions to support the patient’s recovery.

Our Core Refund Principle

Treatment Taken = Non-Refundable

Treatment Not Taken / Unused Advance Payment = Refundable

Our goal is to ensure that every refund is handled with transparency, fairness, respect, and efficiency.

We believe that refund requests should not become a source of conflict between patients and our team. Instead, we aim to provide a clear calculation of used and unused treatment services, treat every patient with respect, and learn from patient feedback to continuously improve the quality of our services.

Vision Physiotherapy is committed to maintaining a patient-focused approach throughout the treatment and refund process.