Refund Policy

Last Updated: October 29, 2026

At Vision Physiotherapy Center, we aim to maintain a transparent, fair, and patient-friendly payment and refund process.

Many patients choose to purchase multi-session treatment packages for their rehabilitation programs. If a patient decides to discontinue their treatment plan prior to completing all scheduled sessions, they are fully eligible to request a refund for the remaining unused sessions based on the terms below.

1. Refund Policy & Calculation

When a patient requests a refund for a discontinued treatment package:

• Delivered Sessions: Delivered sessions will be calculated based on the regular per-session rate (or regular individual treatment fees), and any remaining balance from the advance payment will be refunded.

• Unused Sessions: The amount corresponding to the unused treatment sessions will be eligible for a refund.

• Patient Convenience: Patients will not be subjected to unnecessary inconvenience, pressure, or unreasonable delays when requesting a refund.

• Feedback Collection: Before processing a refund, our team may respectfully ask why the patient has decided to discontinue treatment. This is solely to understand the patient’s experience and improve our services. It is not intended to prevent or discourage a legitimate refund request.

• System Documentation: The refund details must be properly recorded in our Patient Management System / Patient Records, including:

  • Refund Amount

  • Number of Used Sessions

  • Number of Remaining / Unused Sessions

  • Reason for Refund

2. Important Information

• Provided Services: Fees for treatments or sessions that have already been provided are generally non-refundable.

• Medical Outcome Disclaimer: “Physiotherapy and rehabilitation outcomes vary by individual based on health condition, compliance, and biological response. Vision Physiotherapy Center does not offer guaranteed medical outcomes or monetary refunds based on treatment satisfaction or recovery speed once a session has been administered.”

• Clinical Re-evaluation: However, patient care remains our priority. In such circumstances, our Clinical Team will review the patient’s condition and, where appropriate, provide a reassessment and an alternative treatment plan.

• Complimentary Support: If clinically appropriate, the Clinical Team may also recommend complimentary recovery or follow-up sessions to support the patient’s recovery.

3. Our Core Refund Principle

Treatment Taken = Non-Refundable

Treatment Not Taken / Unused Advance Payment = Refundable

Our goal is to ensure that every refund is handled with transparency, fairness, respect, and efficiency.

We believe that refund requests should not become a source of conflict between patients and our team. Instead, we aim to provide a clear calculation of used and unused treatment services, treat every patient with respect, and learn from patient feedback to continuously improve the quality of our services.

4. Refund Processing & Timeline

Refunds are generally processed via the original payment method (bank transfer/bKash) within 7 to 10 business days after formal approval.

Vision Physiotherapy Center is committed to maintaining a patient-focused approach throughout the treatment and refund process.

How to Request a Refund: To request a refund, patients must submit a written request via email to info@visionphysiotherapy.com or visit our clinic front desk with their payment receipt/patient ID.

5. Contact Information